Training Delivery & Facilitation

Module Overview

The ‘train-the-trainer’ course comprises 12 distinct module lessons to be completed over 3 days. It offers a systematic treatment of the critical competencies demanded for best-practice instructor-led group training delivery, covering every stage involved – from planning & preparation through workshop staging and implementation to final close-out and evaluation. Based on extensive literature research and frontline corporate and public sector experience, the course is designed to provide practical strategies and techniques for mastering and applying each competency in a diversity of technical and behavioural training situations.

The ‘train-the-trainer’ course will explain the importance of each delivery competency to the effectiveness of a training programme, then provide participants with opportunities to reflect and critique their own training style in relation to each competency and in the context of their own organization – and prepare them to take the ideas and techniques demonstrated back to work, in order to achieve a step-change in the effectiveness of their own training delivery.

Learning Outcomes

Following the successful completion of this ‘train-the-trainer’ course, delegates will have acquired knowledge and developed skills and techniques which will give them the ability to perform better in the role of trainer. You will learn how to:

• Analyse course materials and learner information, including strategies for gathering learner information and making adjustments accordingly
• Establish and maintain credibility by demonstrating content expertise and modeling professional and interpersonal behaviour
• Manage the learning environment, including selection of presentation strategies, managing time and handling learner interaction
• Demonstrate effective communication skills by using appropriate verbal and non-verbal language
• Use effective presentation skills, including use of voice, eye contact, props, anecdotes, questions, stories, analogies and humour
• Identify and respond to participants needing clarification and feedback
• Provide positive reinforcement and incentivise learning through choice of appropriate training methods
• Use electronic media effectively, such as blended learning and webinars
• Monitor and evaluate your own delivery of instruction performance

Programme Content

Standards for Training Delivery & Facilitation

• Principles of adult learning training & what makes a good trainer/facilitator
• Your preferred instructional style & learner-centred adaptation
• Implementation of a systematic learning process for training delivery.

Training Course Content & Learner Information Training

• Skills assessment & learner characteristics – analysis tools
• How to prepare for different learning styles and motivations
• Use of effective transitions linking individual lesson segments

Assuring Training Site Meets Specifications

• Logistical & contingency planning for event management
• Guidelines for room set-up and person-to-room dimensions
• Prerequisite & equipment checklists – contents of trainer’s eventbox

Establishing & Maintaining Credibility Training

• Starting positively, building rapport & establishing a learning climate
• Modeling personal conduct, social practices, subject expertise
• Projecting the right knowledge & relationship image

Managing the Learning Environment Training

• Managing time, sequence & pace; including parking & recall tactics
• Variations in learner preferences & behaviours
• Group interaction, participation & breakout sessions

Using Effective Communication Skills Training

• The language of training & facilitation
• Effective use of voice, eye contact & body language
• Listening & feedback skills – anecdotes, analogies, humour

Using Effective Presentation Skills Training

• Organising content effectively – AIM & PAFEO methods
• Pattern practice – IIBEC & PREPY structures
• Outlining diagrams – storyboards, mindmaps, fishbones & swim lanes

Using Effective Questioning Skills & Techniques Training

• Applying questions to test for understanding & increase involvement
• Probing techniques: how to repeat, restate, rephrase, restructure
• Defusing difficult participants before a problem starts

Providing Positive Reinforcement & Motivational Incentives Training

• Identifying learners with clarification and feedback needs
• Choosing variety of activities to enhance learner motivation
• The art of facilitation – left brain/right brain

Applying & Combining Different Training Methods

• Lectures, facilitated discussions, case-studies, role-plays, action learning
• Icebreakers, energizers, games, simulations, quizzes
• Instructional games & their alignment to the learning environment

Blending Classroom & E-Learning Tools

• Computer-based learning – synchronous & asynchronous
• Use of webinars & teleclasses for distance learning
• Enhancing an existing classroom workshop with blended components

Evaluating the Training Course Training

• Guidelines for setting exams – multiple choice questions & assignments
• Learner performance: Kirkpatrick’s 4 levels of evaluation
• Trainer performance: reflective practice, ongoing gap analysis

This course is suited for
HR practitioners, learning & development managers, training officers, regulatory & compliance executives, environmental & safety professionals, team leaders and other individuals, whose role involves some elements of frontline training delivery & facilitation. The course is also intended for internal subject matter experts (SME’s), whose expertise in a particular area means they are often called on to impart their knowledge and skills to their peers. No previous training experience is required.