Cookies & Privacy Notice
Customers Torc Management Consulting Limited Limited are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.
We have published this notice to help you understand
- how and why Torc Management Consulting Limited collect information from you;
- who we share your information with,
- why and on what basis; and what your rights are
If we make changes to this notice we will notify you by updating it on our website. Torc Management Consulting Limited will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Torc Management Consulting Limited determines the purposes and way in which any personal data are, or will be, processed.
This privacy notice was last updated on 12th July 2019.
What information we collect when you register and why?
When you buy goods from us, you are entering into a contract with us. You will need to set up a Torc Management Consulting Limited Account before ordering from us, so we can set this up we will ask you to provide some personal information such as;
- full name address
- contact numbers
- email address.
As an existing customer if you have shopped with us using a credit or debit card, or we have taken these details for a payment authorisation, we will securely collect and store this payment card information. New customers and existing customers whose payment cards have expired will be asked if they would like to automatically store these details in order to speed up the payment process. If you set up a direct debit payment, we will also collect bank details from you.
When you apply for a credit account, we get information about you from credit reference agencies. This is covered in more detail in the section, Who we share your information with and why. I
How do we use your information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
your personal information is processed in order to fulfil a contractual arrangement
where you agree to us using your information in this way e.g. for storing your payment card details.
this means the interests of Torc Management Consulting Limited in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.
Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are
Who we share your information with and why
Torc Management Consulting Limited works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies, IT companies, product technicians.
Some examples of the categories of third parties with whom we share your data are:
- Supplier Partners
Torc Management Consulting Limited works with a number of trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf.
- Delivery Partners
In order for you to receive your goods, Torc Management Consulting Limited works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.
- IT Companies
Torc Management Consulting Limited works with businesses who support our website and other business systems.
- Marketing Companies
We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.
- Payment Processing
Torc Management Consulting Limited works with trusted third party payment processing providers in order to securely take and manage payments.
Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information. Torc Management Consulting Limited will not share your information with companies outside of Torc Management Consulting Limited Ltd for their marketing purposes. If you decide you do not want to receive this marketing information you can request that we stop by emailing us or by calling us You may continue to receive mailings for a short period while your request is dealt with.
How long we keep your information
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
- We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
- the law requires us to hold your personal information for a longer period, or delete it sooner;
- you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
- we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible;
- or in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
What are your rights
You are entitled to request the following from Torc Management Consulting Limited, these are called your Data Subject Rights
Right of access
to request access to your personal information and information about how we process it
Right to rectification
to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
Right to erasure (also known as the Right to be Forgotten)
to have your personal information erased.
Right to restriction of processing
to restrict processing of your personal information
Right to data portability
to electronically move, copy or transfer your personal information in a standard form
Right to object
to object to processing of your personal information
Rights with regards to automated individual decision making including profiling
rights relating to automated decision making, including profiling
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed.